SHIPPING POLICY

Effective Date: March 25, 2025

Vaela Curated is based in Ontario, Canada, and orders are shipped from Canada.

We carefully package every order to help ensure your vintage piece arrives safely. Please review the following information before placing your order.

PROCESSING TIME

Orders are typically processed within 48 hours. 

Orders are processed Monday through Friday, excluding statutory holidays.

During collection launches, promotional periods or periods of higher-than-usual order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you using the information provided at checkout.

Processing time is separate from the carrier's estimated delivery time.

SHIPPING & DELIVERY

All orders are shipped using a tracked shipping service.

Available shipping methods and applicable shipping charges will be displayed at checkout based on your delivery location and order.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Delivery dates provided at checkout or by the shipping carrier are estimates only and are not guaranteed. Carrier delays, severe weather, customs processing, holidays and other circumstances outside our reasonable control may affect delivery times.

Nothing in this Shipping Policy limits any delivery, cancellation or refund rights available to you under applicable law.

SIGNATURE CONFIRMATION & SHIPPING SECURITY

Because we specialize in high-value vintage designer goods, signature confirmation may be required for delivery.
Higher-value orders may require a signature and/or additional delivery verification at our discretion.
Please ensure that someone is available to receive your package or make appropriate arrangements with the shipping carrier.
For security reasons, we may restrict certain delivery changes or rerouting requests after an order has been shipped.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• name;

• street address;

• unit or apartment number;

• city;

• province/state;

• postal or ZIP code;

• country; and

• contact information

before completing your order.

If you notice an error in your shipping address after placing an order, please contact us at hello@vaelacurated.com as soon as possible.

We cannot guarantee that address changes can be made once an order has been processed or transferred to the carrier.

If an order is returned due to an incorrect or incomplete address provided at checkout, any additional shipping or carrier fees required to resend the package will be the customer’s responsibility.

LOST, DAMAGED OR MISDELIVERED PACKAGES

If your order appears to be lost, arrives damaged, or you experience another delivery issue, please contact us at hello@vaelacurated.com as soon as possible.

Where appropriate, Vaela Curated will work with the shipping carrier or insurer to investigate the shipment and submit a claim.

You may be asked to provide supporting information, including photos of the item, packaging, shipping label, damage, or delivery details.

If your package arrives damaged, please keep the item and all original packaging until the claim has been fully resolved.

Carrier and insurance claim outcomes may vary depending on the circumstances and the results of the investigation. Nothing in this policy limits any rights available to you under applicable law.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it, please check:

• around the delivery location;

• with other members of your household;

• with your building concierge or reception desk, if applicable; and

• directly with the shipping carrier.

If you are still unable to locate the shipment, contact us promptly at hello@vaelacurated.com so that we can assist with the appropriate next steps.

INTERNATIONAL SHIPPING

Vaela Curated offers international shipping to select destinations. Available shipping options and rates will be calculated at checkout.

International orders may experience additional transit time due to customs processing. Customs clearance timelines are determined by the destination country and are outside of Vaela Curated’s control.

INTERNATIONAL DUTIES, TAXES & CUSTOMS FEES

Unless otherwise stated at checkout, international orders are shipped with duties and taxes unpaid.

Any import duties, taxes, customs charges, brokerage fees or other fees assessed by the destination country or carrier are the responsibility of the recipient and are not included in the purchase price or shipping cost.

These charges are determined by the applicable customs authority or carrier and are outside of Vaela Curated’s control. We recommend reviewing your country’s import requirements before placing an order.

Vaela Curated will declare all international shipments accurately and cannot alter shipment values, mark purchases as gifts or provide inaccurate customs information.

CUSTOMS INFORMATION & IMPORT REQUIREMENTS

Certain international shipments, particularly higher-value shipments, may require additional information from the recipient before customs clearance can be completed.

Depending on the destination and shipment, a customs authority, customs broker or shipping carrier may request additional identification or importer information directly from the recipient.

Customers are responsible for responding promptly to legitimate customs or carrier requests relating to their shipment.

Failure to provide required information may result in customs delays, additional fees or the shipment being returned to Vaela Curated.

For your security, sensitive customs information should only be provided through legitimate customs authorities, shipping carriers or their authorized customs brokers.

UNITED STATES CUSTOMS

For certain shipments entering the United States, U.S. Customs and Border Protection or the applicable customs broker may require additional importer identification information to complete customs clearance.

This may include an SSN, EIN, Customs Assigned Number or other information required by U.S. Customs, depending on the shipment and applicable entry requirements.

If this information is requested, customers are responsible for providing the required information directly to the appropriate carrier, customs broker or customs authority.

Failure to complete required customs documentation may cause the shipment to be delayed or returned to Vaela Curated.

Any costs associated with returning and reshipping such an order may be the customer's responsibility to the extent permitted by applicable law.

REFUSED CUSTOMS CHARGES

International customers are responsible for monitoring their shipment and responding to customs or carrier notifications.

If import duties, taxes or customs charges are not paid when required, the carrier may return the shipment to Vaela Curated.

Refusing to pay customs charges does not constitute a cancellation or approved return.

If an international shipment is returned because:

• customs duties or taxes were not paid;

• required customs information was not provided;

• the shipment was refused;

• the shipment was not collected; or

• delivery could not be completed for reasons attributable to the recipient,

the customer may be responsible, to the extent permitted by applicable law, for any actual costs incurred as a result of the return, including:

• return shipping charges;

• carrier fees;

• customs charges;

• duties or taxes charged back to Vaela Curated;

• storage or brokerage charges; and

• the cost of shipping the order again.

If the customer requests re-shipment, any outstanding charges and the new shipping cost must be paid before the order is shipped again.

UNCLAIMED & RETURNED SHIPMENTS

If a shipment is returned to Vaela Curated because it was unclaimed or undeliverable, we will make a reasonable attempt to contact the customer using the contact information associated with the order.

A package being returned to Vaela Curated does not automatically qualify the order for a refund, particularly where the item was sold as final sale.

Where we elect or are legally required to issue a refund or store credit for a returned shipment, we may deduct actual non-refundable shipping, return, customs, carrier or related charges incurred by Vaela Curated, to the extent permitted by applicable law.

Original shipping charges are non-refundable unless otherwise required by applicable law.

RE-SHIPPING RETURNED ORDERS

If an order is returned to us and the customer would like the item shipped again, the customer will generally be responsible for the cost of the new shipment as well as any outstanding carrier, customs or return charges associated with the original shipment.

Re-shipping will occur only after the returned package has been received and inspected by Vaela Curated and any applicable charges have been paid.

FINAL SALE

Shipping-related issues do not change our general Final Sale Policy.

Please review our Refund Policy and Terms of Service before completing your purchase.

Nothing in this Shipping Policy or our Final Sale Policy limits any return, cancellation, refund or other consumer right that cannot legally be excluded under applicable law.

CONTACT US

If you have questions about shipping or an existing order, please contact:

Vaela Curated
Email: hello@vaelacurated.com
Website: www.vaelacurated.com