Before a bag is added to our collection, it is carefully sourced, thoroughly inspected, and authenticated to ensure it meets our standards.

Every piece is guaranteed 100% authentic, so you can shop with complete confidence. Please read more about the authenticity here.

Because our collection is vintage, each bag has been loved before and may show signs of wear that reflect its journey. We believe that’s part of what gives vintage its character.

Every item is carefully inspected, photographed, and honestly described, so what you see is exactly what you can expect. We highlight any notable imperfections and provide a condition rating. For more info about our condition guide click here.

At this time, we’re not accepting bags directly from clients. 

Yes absolutely. We're happy to send additional photos and videos before you purchase.

Yes. If you’re searching for a specific designer bag, we’d be happy to help.

Share the brand, style, colour, and any details you’re looking for, and we’ll do our best to source a piece that matches your request. Every bag is carefully selected with authenticity, condition, and quality in mind.

If you’re ordering within Canada, you won’t pay any additional import duties or customs fees.
For international orders, import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are determined by your local customs authority and are the responsibility of the buyer. 

Due to the pre-owned and vintage nature of our pieces, all sales are final. Please review the product descriptions and condition details carefully before purchasing.

We aim to dispatch all orders within 48 hours of receiving payment.

Once your order has been shipped, you’ll receive a tracking number. Delivery times vary depending on your location and courier service, and while we work hard to get your order to you as quickly as possible, transit times are outside of our control.

As our pieces are carefully prepared for shipment shortly after purchase, we are unable to accommodate order cancellations or modifications.

Tracking details will be emailed once your order has been shipped.

At this time, all Vaela orders are fulfilled through our shipping services. Local pickup is not available.